A new direction for compliance 4

So, three months ago I posted a tweet:

Since then, Craig Taylor (@CraigTaylor74) has written a blog post (Great feedback – great progress!) – and not much else has been said, so it’s probably about time to provide an update.

Well after a quiet couple of weeks for Christmas and New Year, I’ve now had a chance to catch up with our Blood Transfusion lead who has talked me through her new plans for Blood Transfusion training at UHS. For anyone outside of the organisation, or even for those inside it, we currently have our staff undertake a number of modules from a national blood transfusion site. As the site is a self-contained LMS, we are able to track completions, but given that there is no shared unique identifier, it is very difficult for us to report on the completions from the site in order to determine our compliance.

Aside from these reporting difficulties, the hardest part is that the modules are far more in-depth than a high percentage of our staff actually require. So our staff find the modules are far more complicated than they need to be, and actually they don’t focus on the real parts which really matter to our staff – so all in all – it’s not the most enjoyable experience.

So…what’s happening?

Our blood transfusion lead attended the session which Craig ran for our staff, focusing on what e-learning really was. The aim of this session was to help our subject leads (and internal staff) understand that e-learning is far more than a “click next” package. This session really hit home to this particular lead, who decided that the best way to deliver her training would be through the use of short videos.

When I met with the lead last week, she has identified five key areas which she considers to be important (different areas for different role requirements). For each of these levels there will be a video available. Some of these videos will be short videos of just over a minute, whereas others would be longer. Each of these videos will be supported with a selection of curated materials, along with an assessment to check understanding.

So we’re moving from two massive click next modules which we know our staff don’t particularly enjoy, to a number of short videos which will allow our staff to access training which is directly relevant to their roles and easily accessible in smaller relevant chunks, allowing our staff to completely control their own learning in this subject area.

We’ve planned the videos and are preparing to record them, then we’ll roll this new training out to our staff who need this level of Blood Transfusion training, and hopefully – this will be the first in a long line of compliance subjects to change their delivery method!

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4 thoughts on “A new direction for compliance

  • Craig Taylor

    Hi Nick,

    It was great to read the progress that you’ve made in this area and that one of your leads/SMEs was accepting (and dare I say brave enough) of the need for change within their area.

    I’m going to use this post as a point of reference in the future to direct people to who feel that there is no alternative to ‘click next’ compliance training – after all if a subject as critical as blood transfusions can be delivered in a very different fashion, surely some of the less ‘life saving’ subjects out there can be challenged too?!

    I hope you’ll keep your work in this subject up to date via this blog for us all to learn from?



    • Nick Post author


      It’s taken some time – but I think we’re making some good progress. It was so positive to see the reaction from this particular SME originally, but more excitingly to actually see the reaction turn into firm actions. We now have a suitable bit of work to do to create and curate the appropriate resources, but it’s such a positive step to see the approach being taken – and most importantly, taking this approach will mean our staff spend less time clicking through content they already understand, and more time focused on the bits that matter.

      There is a genuine belief that this change will save each clinician over an hour of time, so in an organisation with 800+ clinicians, and considering this is a 3 yearly subject, we’ll be saving 250+ hours of clinician time per year – which put simply – is the opportunity for them to spend 250+ more hours with the patients, rather than sitting in an office/training room.

      I’ll update again when the plan moves to product!

  • Matt Guyan

    Hi Nick,

    This is a really positive step, well done.

    I’ve got a meeting tomorrow with our Risk and Compliance Officer to map out an new approach to how we deliver ‘compliance training’ at our Council. I told her about using a campaign approach (I was inspired by Craig Taylor’s blog) and she is quite open to it. I’ll keep you posted.